Privacy Policy

Introduction

At Between Heaven & Earth Mfg. Ltd., we value your trust. We want you to know how we collect, use, share and protect your personal information.

What Information is Collected?

We limit collection of personal information to the amount reasonably necessary for the purpose or purposes for which it was collected.

Information Collected From You

Between Heaven & Earth Mfg. Ltd. collects personal information, including when you:

  • Purchase, order, return, exchange or request information about our products and services
  • Contact Between Heaven & Earth Mfg. Ltd.'s customer services
  • Visit our website
  • Use a social media service, for example, Between Heaven & Earth Mfg. Ltd.'s Facebook page or YouTube channel
  • Sign up for e-mails, mobile messages, or social media notifications from Between Heaven & Earth Mfg. Ltd.
  • Enter a contest or sweepstakes, respond to one of our surveys, or participate in guest research
  • Provide us with comments, suggestions, or other input
Types of personal information we collect may include:
  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone (or mobile) number
  • Your credit/debit card number
  • Your purchase/return/exchange information
  • Your proof of identity (for example, your signature)
  • Your demographic information (for example, your age and occupation)
  • Your preferences and shopping habits.

Information Automatically Collected Online

Between Heaven & Earth Mfg. Ltd. uses cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. This information, which includes the pages you visit on our site, which web address you came from, and the type of browser you are using, helps us customize your website experience and make our marketing messages more relevant. We also use this information for internal reporting and analysis purposes.

To learn more about managing Between Heaven & Earth Mfg. Ltd. cookies, go to the choice section†of this privacy policy.

How is this Personal information Used?

Examples of how we use your personal information include:

Product and Service Fulfillment

  • Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you
  • Administer sweepstakes and contests

Marketing Purposes

  • Deliver coupons, mobile coupons, newsletters, e-mails, and mobile messages you have chosen to receive
  • Send marketing communications and other information you have chosen to receive regarding products, services and promotions
  • Administer promotions

Internal Operations

  • Improve the effectiveness of our website, stores, mobile experience, and marketing efforts
  • Conduct research and analysis, including focus groups and surveys
  • Perform other internal business activities as needed, or as described elsewhere in this policy

Fraud Prevention

  • To prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business

Legal Compliance

  • To assist law enforcement and respond to subpoenas, search warrants, or other court orders

How is this Information Shared?

Service Providers

When needed in order to perform their services, we may share personal information with companies and affiliates who:

  • Provide support services (such as a printing, shipping, e-mail, or mobile marketing),
  • Help market our products and services, or
  • Assist us to carry out one or more of the purposes described in this Privacy Policy.

These companies are not authorized to use the personal information that we share with them or that they collect on our behalf for any other purpose. In addition, they are required to appropriately protect the personal information and comply with applicable privacy laws.

Legal Requirements

We may disclose personal information you provide to us when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property, health or safety of our company, our guests, our team members or others.

Sharing with Other Companies (for their marketing purposes)

With your consent, we may share your personal information with other companies which are not part of the Between Heaven & Earth Mfg. Ltd. family. These companies may use the personal information we share to provide special offers and opportunities directly to you.

Business Transfers

Your personal information may be disclosed or transferred to an affiliate or third party in the event of a proposed or actual purchase, sale, merger, transfer, reorganization or similar transaction involving all or part of Between Heaven & Earth Mfg. Ltd.'s business or assets. The disclosure or transfer would be made so you would continue to receive the same or similar products and services from the affiliate or third party. Between Heaven & Earth Mfg. Ltd. may retain a copy of the personal information involved if it is still necessary for our reasonable business purposes.

What Choices Do You Have?

Consent

Between Heaven & Earth Mfg. Ltd. will only collect, use and disclose your personal information with your consent, except where otherwise permitted or required by law. The method of consent will be appropriate for the type of personal information involved and the purposes for which it will be collected, used or shared. If the purpose for obtaining your personal information is not clear from the context or if the personal information is sensitive, express consent is generally required. In other words, you need to agree either verbally, in writing or electronically. In cases where the purpose is obvious, your consent will be implied (for example, processing your credit card in order for you to buy an item).

Marketing Preferences

You have choices about what marketing materials you would like to receive. You must opt in to receiving certain marketing materials (for example, text or phone messages). In other words, we will not send the materials to you without your express consent. Some marketing materials will be sent to you unless you opt out of receiving them (for example, emails where we have an existing business relationship with you).

You can change your marketing preferences by mail, email or phone by contacting us as detailed below.

Between Heaven & Earth Mfg. Ltd. Cookies

Your web browser's help function should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, you will still be able to use the site but certain personalized services cannot be provided to you. Accordingly, you may not be able to take full advantage of all of our website features.

How Do You Access and Update Your Personal Information?

In order to keep your personal information accurate and complete, you can access or update your personal information by†contacting us and letting us know what personal information you are interested in accessing or updating.

Subject to certain legal exceptions, we will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.

How is Personal Information Protected?

Security Methods

We maintain administrative, technical and physical safeguards to protect your personal information against loss, theft and unauthorized access. These safeguards will be appropriate for the sensitivity of your personal information.

E-mail Security

\"Phishing\" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other sensitive personal information through e-mail.

Retention & Deletion

Your personal information is kept only as long as needed to fulfill the reasonable business purposes for which it was collected or for legal compliance. When no longer needed for these purposes, your personal information is either appropriately destroyed or is made anonymous by removing any information that could identify you.

How Do You Contact Between Heaven & Earth Mfg. Ltd.?

Between Heaven & Earth Mfg. Ltd. is responsible for the personal information in its possession or under its control. Our Privacy Manager is accountable for our compliance with this Privacy Policy and applicable privacy laws. If you have any questions, concerns or complaints about Between Heaven & Earth Mfg. Ltd.ís privacy practices or this Privacy Policy, you may contact us at:

Mail:

Between Heaven & Earth Mfg. Ltd.
P.O. Box 1379
Kaslo, BC,
Canada, V0G 1M0

Phone:

877-482-4787

E-mail:

info@betweenheavenandearth.ca

Between Heaven & Earth Mfg. Ltd. Privacy Policy Scope

This Privacy Policy applies to all guest personal information collected by Between Heaven & Earth Mfg. Ltd. in Canada, including information collected on our websites (www.betweenheavenandearth.ca , www.ganeshasgarden.com ) , in person at Between Heaven & Earth Mfg. Ltd. or at our retail outlets.

Privacy Policy Revisions

We may change or add to this Privacy Policy from time to time, so we encourage you to review it periodically. Revisions may reflect changes in how we collect, use, share and protect your personal information, as well as changes in our legal or regulatory obligations. The Privacy Policy posted on this website is the one currently in effect. To help you keep track, we include the date of our most recent updates.

Last Updated: July 18th, 2012

 Continue